The Bamburgh Castle Inn staff become dementia friends
Staff from The Bamburgh Castle Inn have been learning how to make their inn more dementia friendly by taking part in special awareness raising sessions with The Alzheimer’s Society.
Staff took part in training to gain a better understanding of how dementia can affect people, so they can give a warm welcome to all customers, including people with dementia.
General manager Nicola Austin said: “We give everyone who walks through our doors a very warm welcome, whether they are in a wheelchair, have hearing or sight impairments – or people with dementia.
“With the numbers of people living with dementia rising, it’s so important that our team understand what dementia is and how they can play a part in making a difference to people who are living with it.
“We learned there are so many small things we can do that can make such a difference to people with dementia – and their carers and family members - to make them feel welcome and at ease.
“Many of our staff, customers and their families have been touched by the effects of loved ones living with dementia and we want to do our bit to make sure each and every person who comes through our doors enjoys a warm welcome and excellent service.”
Helen Williams, Northumberland manager for The Alzheimer’s Society, led the session at The Bamburgh Castle Inn.
She said: “Nationally, we aim to have four million dementia friends by 2020, to raise awareness of the needs of people living with dementia.
“Often when people are diagnosed, one of first things they stop doing is things they like to do, like going out to the pub and they retreat.
“The aim of bringing this to businesses is that it makes them more aware of the needs of customers coming in, and people feel confident to still go out with their family and community, and it reduces feelings of isolation.
“People will know which pubs they can go into and be supported. The group at The Bamburgh Castle Inn were young and incredibly keen - they were able to say they were already supporting the needs of regular customers living with dementia.”
The Bamburgh Castle is the latest inn within the award-winning Inn Collection Group to go through training as part of the group’s efforts to make each of its seven pub premises friendly, inclusive and accessible to everyone.
The Inn Collection Group’s Operations Director Sean Donkin, said: “We already have plenty of visible accessibility facilities for people with different physical needs across our pubs. But we felt it was important to make sure we are trained and able to help people with dementia and those with accessibility needs you can’t see so easily, to make them feel welcome and at ease